Principles of Information Systems,. Tenth Edition. Ralph M. Stair & George W. Reynolds. Executive Vice President and Publisher: Jonathan Hulbert. Executive. Licensed to: iChapters User Principles of Information Systems, Tenth Edition Ralph M. Stair & George W. Reynolds Executive Vice President and Publisher. Define the types of roles, functions, and careers available in the field of information systems. Principles of Information Systems, Tenth Edition. 4.
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DOWNLOAD PDF MANAGEMENT INFORMATION SYSTEMS Tenth Edition MANAGEMENT INFORMATION SYSTEMS Published by McGraw-Hill/Irwin, . Systems Instructor and Student Resources Introduction to IS/MIS Principles o. Principles of Information Systems. A Managerial Approach. Ninth Edition. Ralph M. Stair. Professor Emeritus, Florida State University. George W. Reynolds. Access Principles of Information Systems 10th Edition solutions now. Our solutions are written by Chegg experts so you can be assured of the highest quality!.
Chapter 1, An Introduction to Information Systems includes over 80 new references, examples, and material on how organizations can convert raw data into useful information. Topics include high-frequency trading, knowledge workers and knowledge management systems, and organizational efficiency and effectiveness. We updated the material on computer-based information systems, EDR, operating systems such as Android by Google and Mobile 6.
We also updated coverage of ERP systems, information and decision support systems, special-purpose systems, the business use of multimedia, robotics and expert systems, systems development, and social issues.
Specific topics include supply chain management and customer relationship management, employee empowerment, organizational change, reengineering, outsourcing, utility computing, and return on investment.
We also have new information on organizational structure and change, virtual teams, social networking sites in business organizations, and competitive advantage. In addition, we provide new coverage of performance-based information systems, software that reduces costs and increases IS performance, and information systems that improve productivity.
Other updates cover quality control, careers in information systems, the H-1B program, the best places to work in the information systems field, the U. Chapter 3, Hardware: Input, Processing, and Output Devices includes over 60 new references and examples of organizations using the latest hardware devices to obtain substantial business benefits. Updates cover the latest hardware developments such as chip sets and graphics processors, fuel cells that replace batteries in portable devices, and smaller and less energy-consuming processors.
We highlight the latest developments in netbooks, nettop xx Copyright Cengage Learning. Chapter 4, Software: Systems and Application Software includes new examples and material on mobile applications, PC software, server software, and mainframe software.
We also explore Ford Sync, utility programs, virtualization software, application service providers ASPs , software as a Service SaaS , cloud computing, and software suites from Microsoft and others. We highlight new database applications, the effort to collect data on the damage caused by the oil spill disaster, the importance of database security in database administration, relational database management techniques and vendors, the Unified Database of Places, popular database management systems, open source database systems, databases as a service DaaS , and a variety of database applications for mobile devices, PCs, workgroup systems, and mainframe computers.
We provide new material on middleware, data warehouses, data marts, data mining, predictive analysis, online transaction processing, distributed databases, Online Analytical Processing OLAP , and Object-Relational Database Management Systems. Chapter 6, Telecommunications and Networks includes new material and examples of circuit switching and packet switching networks, the practical use of 10 Gigabit Ethernet, broadband over power lines, Near Field Communications, Bluetooth communications, ultra wideband communications, infrared, Zigbee, Wi-Fi, and satellite communications.
We provide new examples of networks that achieve business benefits, including personal area networks, local area networks, metropolitan area networks, and wide area networks. Other new examples illustrate the use of remote network monitoring, virtual private networks, voice over Internet protocol VoIP , electronic document distribution, call centers, telecommuting, video conferencing, electronic data interchange, and unified communications.
We also expanded coverage of smartphones, smartphone applications, and global positioning satellites. Chapter 7, The Internet, Web, Intranets, and Extranets includes a wealth of new examples and material on the Internet, intranets, and extranets, and the transformation of the Web to a platform for computing and community. We introduce the concepts of download-side and sell-side e-commerce.
We expanded the coverage of mobile advertising to discuss mobile advertising networks, including blind networks, premium blind networks, and premium networks. We provide new examples of phishing, click fraud, and online fraud. We discuss how the p-card can streamline traditional download order and invoice payment processes.
We updated the section on using mobile phones for payment and discuss new services and modes of payments such as Obopay and Boku. Chapter 9, Enterprise Systems now includes dozens of new examples of organizations that have implemented transaction processing systems or ERP systems to improve their operations. We cite Waste Management and online retailer Overstock.
We moved the material on Financial and Accounting into this section as most organizations that adopt ERP include these important business processes within the scope of the ERP implementation. Chapter 10, Information and Decision Support Systems includes more than 80 new references and new material, including a potential data security breakthrough in the section on the intelligence stage of decision making. We also discuss the importance of cost reduction, saving money, and preserving cash reserves.
Other examples include how many drug manufacturing companies use JIT to produce flu vaccinations just before the flu season and how Chrysler uses FMS to quickly change from manufacturing diesel minivans with right-hand drive to gasoline minivans with left-hand drive. Chapter 11, Knowledge Management and Specialized Information Systems includes about 80 new references, examples, and material on knowledge management and specialized business information systems, artificial intelligence, expert systems, multimedia, virtual reality, and many other specialized systems.
We also updated the material on communities of practice, the brain computer interface BCI , robotics, voice recognition, neural networks, expert systems, and virtual reality.
The section on virtual reality now includes a new section on multimedia. Chapter 12, Systems Development: Investigation and Analysis includes about 80 new references, examples, and material on systems development.
The section on long-range planning in systems development projects has new material and examples. We also have new examples in the section on IS planning and aligning corporate and IS goals and systems development failure.
Chapter 13, Systems Development: Design, Implementation, Maintenance, and Review includes more than 70 new references, examples, and material on systems design and implementation. We updated the section on disaster recovery with new material and references.
We have new material and examples on environmental design green design including systems development efforts that slash power consumption, take less physical space, and result in systems that can be disposed of without harming the environment.
We updated the sections on systems implementation and maintenance and review to include new references, material, or examples. Chapter 14, The Personal and Social Impact of Computers includes all new examples and updated statistics.
We present new information about the potential of Internet gambling as an untapped source of income for state and federal governments. A single table now summarizes the common types of malware. We also discuss vishing a variation on phishing , explain that Google is involved in the largest copyright infringement case in history, and cover HTC and Apple as examples of competing organizations that sue each other over patent infringement.
This book continues to stress a single all-encompassing theme: The right information, if it is delivered to the right person, in the right fashion, and at the right time, can improve and ensure organizational effectiveness and efficiency. Information systems principles summarize key concepts that every student should know.
These principles are highlighted at the start of each chapter and covered thoroughly in the text. We stress the global aspects of information systems as a major theme. Carefully crafted learning objectives are included with every chapter.
The learning objectives are linked to the Information Systems Principles and reflect what a student should be able to accomplish after completing a chapter. All of the chapter-opening vignettes raise actual issues from foreign-based or multinational companies. As in each edition, we take great pride in presenting the most recent examples, boxes, cases, and references throughout the text. Some of these were developed at the last possible moment, literally weeks before the book went into publication.
Information on new hardware and software, the latest operating systems, mobile commerce, the Internet, electronic commerce, ethical and societal issues, and many other current developments can be found throughout the text. Our adopters have come to expect the best and most recent material. We have done everything we can to meet or exceed these expectations. Each chapter includes a detailed summary, with each section of the summary tied to an associated information systems principle.
This popular feature helps students review and test their understanding of key chapter concepts.
End-of-chapter career exercises ask students to research how a topic discussed in the chapter relates to a business area of their choice. Students are encouraged to use the Internet, the college library, or interviews to collect information about business careers. Two end-of-chapter cases provide students with an opportunity to apply the principles covered to real-world problems from actual organizations. The Altitude Online case at the end of each chapter provides an integrated and comprehensive case that runs throughout the text.
The cases follow the activities of two individuals employed at the fictitious Altitude Online consulting firm as they are challenged to complete various IS-related projects. The cases provide a realistic fictional work environment in which students may imagine themselves in the role of systems analyst.
Information systems problems are addressed using the state-of-the-art techniques discussed in the chapters. Make the most of your study time by accessing everything you need to succeed in one place. Read your textbook, take notes, review flashcards, and take practice quizzes—online with CourseMate. These presentations are a useful study tool.
To meet this need, a set of over cases from the fifth, sixth, seventh, eighth, and ninth editions of the text are included here.
This resource takes you to links you can follow directly to the home pages of those sites so that you can explore them. There are additional links to Web sites that the authors think you would be interested in checking out. Using these links, you can access three critical-thinking exercises per chapter; each activity asks you to work with an Office tool or do some research on the Internet. Quizzes This tool allows you to access 20 multiple-choice questions for each chapter; test yourself and then submit your answers.
You will immediately find out what questions you got right and what you got wrong. For each question that you answer incorrectly, you are given the correct answer and the page in your text where that information is covered. Glossary of Key Terms The glossary of key terms from the text is available to search. Online Readings This feature provides you access to a computer database that contains articles relating to hot topics in Information Systems.
And, as always, we are committed to providing one of the best teaching resource packages available in this market. Watch student comprehension soar as your class works with the printed textbook and the textbook-specific Web site. CourseMate goes beyond the book to deliver what you need! Learn more at cengage.
How do you know your students have read the material or viewed the resources you've assigned? How can you tell if your students are struggling with a concept? With CourseMate, you can use the included Engagement Tracker to assess student preparation and engagement. Use the tracking tools to see progress for the class as a whole or for individual students.
Identify students at risk early in the course. Uncover which concepts are most difficult for your class. Monitor time on task. Keep your students engaged. Students can take notes, highlight, search for, and interact with embedded media specific to their book.
Additional end-of-chapter questions are also included. As always, we are committed to providing the best teaching resource packages available in this market.
Sample Syllabus A sample syllabus for both a quarter and semester-length course are provided with sample course outlines to make planning your course that much easier. Solutions Solutions to all end-of-chapter material are provided in a separate document for your convenience.
Page references for all questions are provided so you can cross-reference test results with the book. These slides are included to serve as a teaching aid for classroom presentation, to make available to students on the network for chapter review, or to be printed for classroom distribution. Our xxvi Copyright Cengage Learning.
Instructors can also add their own slides for additional topics they introduce to the class. Figure Files Figure files allow instructors to create their own presentations using figures taken directly from the text. We would like to thank all of our fellow teammates at Course Technology for their dedication and hard work. We would like to thank Charles McCormick, our Sr. Acquisitions Editor, for his overall leadership and guidance on this effort. Special thanks to Kate Mason, our Product Manager.
Our appreciation goes out to all the many people who worked behind the scenes to bring this effort to fruition including Abigail Reip, our photo researcher. We would like to acknowledge and thank Lisa Ruffolo, our development editor, who deserves special recognition for her tireless effort and help in all stages of this project.
Thanks also to Jill Braiewa, our Sr. Content Project Manager, who shepherded the book through the production process. We are grateful to the salesforce at Cengage Learning whose efforts make this all possible.
You helped to get valuable feedback from current and future adopters. As Cengage Learning product users, we know how important you are. We would especially like to thank Ken Baldauf for his excellent help in writing the boxes and cases and revising several chapters for this edition.
Ken also provided invaluable feedback on other aspects of this project. Ralph Stair would like to thank the Department of Management and its faculty members in the College of Business Administration at Florida State University for their support and encouragement. He would also like to thank his family, Lila and Leslie, for their support. George Reynolds would like to thank his wife, Ginnie, for her patience and support in this major project.
As in the past, we truly value your needs and feedback. We can only hope the Tenth Edition continues to meet your high expectations. The field of IS continually evolves, and we strongly encourage your participation in helping us provide the freshest, most relevant information possible.
We welcome your input and feedback. If you have any questions or comments regarding Principles of Information Systems, Tenth Edition, please contact us through Course Technology or your local representative, or via the Internet at www. Bluetooth A wireless communications specification that describes how cell phones, computers, faxes, personal digital assistants, printers, and other electronic devices can be interconnected over distances of 10—30 feet at a rate of about 2 Mbps.
Department of Defense DoD in as both an experiment in reliable networking and a means to link the DoD and military research contractors, including many universities doing military-funded research. CASE repository A database of system descriptions, parameters, and objectives. After they are expressed in monetary terms, all the costs are compared with all the benefits.
Glossary data store Representation of a storage location for data. Glossary field Typically a name, number, or combination of characters that describes an aspect of a business object or activity.
File Transfer Protocol FTP A protocol that provides a file transfer process between a host and a remote computer and allows users to copy files from one computer to another. HTML tags Codes that tell the Web browser how to format text—as a heading, as a list, or as body text—and whether images, sound, and other elements should be inserted.
An institutional DSS is used repeatedly and refined over the years. Internet Protocol IP A communication standard that enables computers to route communications traffic from one network to another as needed.
IP address A bit number that identifies a computer on the Internet. LCD display Flat display that uses liquid crystals—organic, oil-like material placed between two polarizers—to form characters and graphic images on a backlit screen. MIPS Millions of instructions per second, a measure of machine cycle time. Near Field Communication NFC A very short-range wireless connectivity technology designed for cell phones and credit cards.
MP3 A standard format for compressing a sound sequence into a small file. Also called on-demand business and utility computing. Glossary organizational learning The adaptations to new conditions or adjustments based on experience and ideas over time. When users are comfortable that the new system is working correctly, the old system is eliminated.
It is usually an addition to an existing program. Then each proposed system is evaluated in terms of each factor and given a score ranging from 0 to The scores are totaled, and the system with the greatest total score is selected. Glossary report layout A technique that allows designers to diagram and format printed reports. It usually requires recompiling all the code and, in so doing, it can create entirely new bugs. Software as a Service SaaS A service that allows businesses to subscribe to Web-delivered business application software by paying a monthly service charge or a per-use fee.
Glossary total cost of ownership TCO The sum of all costs over the life of an information system, including the costs to acquire components such as the technology, technical support, administrative costs, and end-user operations.
Web Server and client software, the hypertext transfer protocol http , standards, and mark-up languages that combine to deliver information and services over the Internet. Web 2. Web application framework Web development software that provides the foundational code—or framework— for a professional, interactive Web site, allowing developers to customize the code to specific needs. Web log blog A Web site that people can create and use to write about their observations, experiences, and opinions on a wide range of topics.
Web portal A Web page that combines useful information and links and acts as an entry point to the Web— they typically include a search engine, a subject directory, daily headlines, and other items of interest. ZigBee A form of wireless communications frequently used in security systems and heating and cooling control systems. A boldface page number indicates a key term and the location of its definition in the text.
Numbers Numbers 3D printers, 3G wireless communications, — 4G wireless communications, , , 5GLs fifth-generation languages , A acceptance testing, access to data for decision making, illegal, to computers, — Internet, —, secondary storage, 98—99 system resources and security, access BPL, accessing the Internet, — accounting, enterprise resource planning, accounting MISs, accounting systems, accredited domain name registrars, — ACDs automatic call distributors , activating software, activity modeling, — actors in use case diagrams, ad hoc DSSs, Adaptive Software Development ASD , Address Verification System, ADSL asymmetric DSL , advertising, —, advice and support, online, — aggregator software, agile development, — AI.
See business intelligence BI bioinformatics, biometric devices, blade servers, bloggers, blogging, , blogosphere, blogs, 16, , — Blue Gene, 13 Bluetooth, bots, BPL broadband over power lines , , Brain Computer Interface BCI , brainstorming, bridges, broadband communications, Copyright Cengage Learning. See also e-business electronic business ; e-commerce electronic commerce ; m-commerce mobile commerce virtual reality, — business continuity, business information, online, business information systems, 18—28 business intelligence BI , , , enterprise resource planning, — reasons to study, business-to-business B2B e-commerce, 20, business-to-consumer B2C e-commerce, 20, , —, , download-side e-commerce, bytes Bs , 94 C CA certificate authority , Cable Act of , cable modems, cache memory, 95, 95—96 CAD.
See business; e-commerce electronic commerce ; m-commerce mobile commerce Commercial Internet Exchange CIX , commercial off-the-shelf COTS development process, Communications Decency Act of , , communications satellites, — communities of practice COP , community cloud service, compact disc read-only memory CD-ROM , competitive advantage, 62, 64—66 factors leading firms to seek, 62, 64 strategic planning for, 64—66 systems development, , competitive intelligence, compilers, computational biology, computed fields, Computer Abuse Amendments Act of , computer downsizing, Computer Fraud and Abuse Act of , computer literacy, 33 Copyright Cengage Learning.
See also networks computer programs, See also application software; software; systems software computer systems. See system entries computer waste, — preventing, — computer-aided software engineering CASE tools, , —, computer-assisted design CAD , 33, manufacturing MISs, computer-assisted manufacturing CAM , 33, computer-based information systems CBISs , 12, 12—17 computer-integrated manufacturing CIM , 33, computerized collaborative work systems.
See also database management systems DBMSs applications, — approaches, — data centers, , —, data modeling, , decision support systems, — distributed, , — linking to Internet, object-oriented, reasons to study, relational model, , — replicated, virtual, data-driven DSSs, — data-entry operators, 71 data-flow diagrams DFDs , data-flow line, Datler, Bernd, Davis, Tom, , DBAs database administrators , , — DBMSs.
See database management systems DBMSs DDLs data definition languages , DDR SDRAM double data rate synchronous dynamic random access memory , 95 debit cards, , decentralized processing, decision making, — approaches, — as component of problem solving, — data access, decision support systems. See decision support systems DSSs group support systems.
See also e-commerce electronic commerce ; m-commerce mobile commerce electronic cash, electronic commerce. See e-commerce electronic commerce Electronic Communications Privacy Act of , , Electronic Data Interchange EDI , — Electronic Device Recycling Research and Development, electronic discovery e-discovery , Index electronic document distribution, electronic exchanges, , , — electronic funds transfer EFT , Electronic Funds Transfer Act of , electronic health record system EHRS , electronic meetings, — electronic payment systems, — electronic procurement e-procurement , 20 Electronic Product Environmental Assessment Tool EPEAT , —, electronic records management ERM systems, 5—6 electronic retailing, , — e-mail, — privacy, unwanted, 30 embedded operating systems embedded systems , empowerment, 53 encryption, keys, End-User License Agreements EULAs , end-user systems development, Energy Star standards, , , Enterprise 2.
See enterprise resource planning systems ERP globalization, hosted software model, — transaction processing. See transaction processing systems TPSs entertainment, virtual reality, entities, entity symbol, entity-relationship ER diagrams, , , — environmental design, , — contracts, design report, evaluation techniques, — generating systems design alternatives, — environmental impact, data centers, environmental responsibility, 63 EOQ economic order quantity , , — EPEAT Electronic Product Environmental Assessment Tool , —, e-procurement electronic procurement , 20 EPROM erasable programmable read-only memory , 95 ER entity-relationship diagrams, , , — erasable programmable read-only memory EPROM , 95 ergonomic keyboards, ergonomics, Copyright Cengage Learning.
See environmental design grid charts, , — grid computing, 97, group consensus, group consensus approach, group decision support systems.
Bruce Gin downloader II: Debra R. Sylvester Senior designer: Mary Kazak Sander Senior photo research coordinator: Jeremy Cheshareck Photo researcher: Poyee Oster Media project manager: Cathy L.
Tepper Cover design: Gino Cieslik Interior design: Includes Index. Includes bibliographical references and index. Management information systems. Marakas, George M. O26 VYN Dedicated to our families and our friends. You make everything possible.
The world of information systems presents new and exciting challenges each and every day. Creating a textbook to capture this world is a formidable task, to be sure.
This, the 10th edition of Management Information Systems, represents the best we have to offer. We take pride in delivering this new edition to you, and we thank all of you for your loyalty to the book and the input you provided that was instrumental in its development. Your continued support fills us with joy and a sense of both accomplishment and contribution.
We are also pleased and excited to welcome a new member to our writing family.
Miguel Aguirre-Urreta has joined us in the creation of the materials contained herein. His work and effort on the Real World Cases and blue boxes will be apparent as we bring you new cases in every chapter of the book.
Please join us in welcoming Miguel to our family. On behalf of Jim, Miguel, and myself, please accept our sincere appreciation for your support and loyalty.
As always, we hope you enjoy and benefit from this book. Management Information Systems, 6th Edition. Read more. Outsourcing Management Information Systems. Designing Management Information Systems. Management Information Systems. Project Management for Information Systems 5th Edition. Responsible management of information systems.
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